

Press and hold the button on the bottom of the camera labelled “Setup” for 10 seconds. If you see a card, push it into the camera until you hear a click, then release - the card should pop out enough for you to pinch it with your fingers and remove completely. Open the base and lift away the protective cover labelled “SD CARD”. If your Wyze Cam has a microSD card, it will be located in a small slot on the bottom of your camera. Check to see if you have a microSD card inserted into the camera. So if the camera was working fine when you first got it, this process should fix your issue. How to Reset Wyze CameraĪ factory reset puts the camera back in the same condition it was in when it arrived. This is likely going to be the steps that customer support will ask you to do if you reach out anyway, so it’s worth trying them to see if they help (and saving yourself the hassle of dealing with support). This guide will cover what to do if you’re experiencing any of these issues.īut even if your issue isn’t covered here, there’s a good chance that power cycling or doing a full factory reset will help.

